FAQs

How long does it take to deliver?
Orders placed before 4pm are normally dispatched that same working day. We aim to deliver your order to your address the next working day if possible, but within 1-2 working days depending on your location, and subject to stock availability. If there is a problem, we will contact you. Deliveries excludes: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Jersey, Guernsey. We do not ship goods outside the United Kingdom. If you place an order your money will be refunded & order canceled. N.B. Working days are classified as Monday to Friday and exclude bank holidays. Orders placed on Saturday and Sunday will be treated as a Monday order, except for Bank holidays.

Will there be a delivery confirmation once the order is placed? 
Yes, we will let you know via text or email.

How do I track my package?
We aim to send you an email confirmation containing your tracking information as soon as your order has shipped. If your order is being delivered by one of our own vehicles, then tracking will not be available, but we will let you know when your order will be delivered.

I ordered multiple items, why did I only receive one? 
We have multiple Manufacturers and Suppliers, some of which only focus on creating specific products. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. But please rest assured, if all the items from your order do not arrive at once, the rest of your order is on its way to you.

Delivery requirements: 
We are able to deliver goods to selected UK post code destinations, restrictions apply We will not leave products on public property unless written consent is provided by the relevant authority confirming agreement of delivery to location A signature is required on delivery. However, goods can be left without being signed for when a prior arrangement has been made between The Builders Merchant Group Ltd and the customer. The Builders Merchant Group Ltd will not accept responsibility for goods which are lost or stolen after they have been delivered in accordance with any prior arrangement Orders my have to be cancelled, if the delivery vehicle is unable to safely access the delivery location.

How can I contact you?
You can contact us by email: sales@thebuildersmerchantgroup.co.uk

Do you ship internationally? 
No, we do not ship goods outside the United Kingdom. This excludes: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Jersey, Guernsey.

Will you be adding more products?
Yes. We are focused on sourcing the best products for our customers, as a result, we are constantly researching and adding new quality products to our store. We are a passionate team who are always seeking out the latest building products that our customers need. We have massive buying power, which means we are able to supply to our customers at "Competitive Prices" and that is why we get our fantastic customers coming back to us again and again.

Please email us your enquiries to: sales@thebuildersmerchantgroup.co.uk